03
Garage door repair
A door that won't lift is usually one part, not a whole new door. We diagnose it right and fix that part.
Chapter 01
A broken spring is still under a lot of tension
The call we get most is a snapped torsion spring, usually with a loud bang the homeowner heard from inside the house and a door that now won't budge or only lifts a few inches before stopping. Even after it's broken, a torsion spring still holds a significant amount of stored energy, so the safest move is to leave the door alone and call rather than try to force it open or crank it by hand.
We carry the springs sized for the door lines we install and most of what we find on other brands' doors around here, which is why same-day is common on a spring call. We'll size the replacement to the door's actual weight, not just swap in whatever matches the old part number, because a spring that's slightly undersized wears the opener out fast.
Black raised-panel double garage door on a red brick house
Cables, rollers and track
A cable that's jumped off the drum usually shows up as a door hanging crooked, one side higher than the other, or the door binding partway up. Worn rollers sound like it before they fail completely, a grinding or squealing that gets worse over a few weeks. Bent track is the one that looks the most alarming and is often the quickest fix, since track can usually be straightened or swapped in a section rather than replacing the whole run.
None of these three are safe to keep running through. A door dragging on bad rollers or riding a bent rail puts extra strain on the opener and the remaining cable, which turns a small repair into two repairs if it sits too long.
Chapter 03
When it won't lift at all
A door that won't move can mean the spring, the cables, the opener, or something as simple as the manual disconnect having been pulled and not reset. We diagnose from the outside in, checking the obvious mechanical causes before assuming the opener's at fault, which keeps you from paying for a new opener when the real problem was a small part.
If it's happened overnight or you've got a car stuck inside, say so when you call. Same-day service is common for exactly this kind of thing, and we'd rather come look at it today than have you keep working the door and turn a repair into a replacement.
Why the repair call matters as much as the install
We've been fixing doors across Orange, Bridge City, Nederland and Beaumont for over thirty years, which means most repair calls aren't a new problem, they're a familiar one on a different brand. Estimates are free, we'll match and beat a competitor's price, and every repair carries the same honesty as a new install: we tell you what's actually wrong before we tell you what it costs to fix.
The office is open Mon-Fri 8am-5pm with 24/7 emergency service available, so a spring that lets go on a weekend or after hours doesn't have to sit until Monday.
Free estimates on every repair. Call (409) 738-3737 and describe what the door's doing.